Order Help

Question: How do I contact Customer Support?
Answer: If you have any questions regarding an order, you can contact the Customer Service team at (855) 486-4438 (US) or +001-949-333-4825 (outside the US). Or, you can use the Contact form on this page.

Technical Issues

Question: I am having problems logging in. I forgot my password.
Answer: We have updated this website. To log in, use your email address associated with your membership and your password.  If you have forgotten your password, go here, enter your email associated with your account. You will receive an email with a link to reset your password.

Ticket Presales and Code Info

Question: Where can I find my unique presale access code?
Answer: You can find your code on the Tour page when you are logged in as a member.
Question: What is the ticket limit?
Answer: 4 pre-sale tickets per membership are allowed for any single show on the tour. A total of 4 tickets are allowed over multiple shows. (In the spirit of the fan club one person may have only one membership. If we receive reports of abuse we reserve the right to shut down your membership and cancel your tickets).
Question: Do I have to purchase my tickets in a certain time frame?
Answer: Yes, see the Tour page for details on presale times.
Question: How much do the tickets cost
Answer: Tickets that are held for members are sold at the same cost as tickets sold to the general public. The ticket site will have price details.
Question: If I am not a Slatanicwehrmacht.com member can I purchase tickets?
Answer: Anyone may purchase tickets to any show once the general onsale begins. Only members may purchase tickets during the presale period.
Question: What if I am not yet a member but would like to purchase tickets?
Answer: To join Slatanicwehrmacht.com as a member, go to the Subscribe page, fill out the profile information and complete your transaction. Then, after you log in to Slatanicwehrmacht.com and when you visit the Tour page, your pre-sale access code will be displayed at the top of the page. (Note - we cannot guarantee tickets will be available for all members that would like to purchase tickets.)
Question: Who may participate in this ticket pre-sales for the 2018 dates? Are pre-sales for Slatanicwehrmacht.com members only?
Answer: Any paid member of the Slatanicwehrmacht.com may participate in these presales. You must be logged with your paid account to access presale details.